Last updated: August 2, 2026
Quorentra CRM (“Quorentra,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information associated with your use of the Quorentra website, software, services, and related resources.
This Privacy Policy explains what information may be collected, how it may be used, when it may be shared, how it is protected, and the rights available to you.
1. About Quorentra CRM
Quorentra CRM is an open-source, AI-powered Customer Relationship Management platform designed to help organizations manage customers, contacts, opportunities, activities, tasks, communications, documents, workflows, and AI-assisted CRM processes.
The Quorentra website also provides information, technical documentation, development articles, tutorials, and other resources related to the project.
Because Quorentra can be self-hosted, the organization operating a particular Quorentra installation may independently determine how personal information within that installation is collected and processed.
If you use a Quorentra installation operated by another organization, you should review that organization’s privacy policy for information about its data-processing practices.
2. Information We May Collect
Depending on how you interact with the Quorentra website or services, we may collect several categories of information.
Information You Provide
You may voluntarily provide information such as:
- Name
- Email address
- Company or organization name
- Contact information
- Account information
- Support requests
- Feedback
- Messages submitted through contact forms
- Newsletter or update subscriptions
- Information you provide when communicating with us
You should not submit confidential or sensitive personal information unless it is necessary and an appropriate mechanism has been provided for doing so.
Technical Information
When you visit the website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages visited
- Approximate geographic region
- Date and time of access
- Website interaction and diagnostic information
This information may be used for security, troubleshooting, analytics, and improving the website.
3. CRM Data
Organizations using Quorentra CRM may store information about their own customers, prospects, employees, partners, suppliers, and other contacts.
Depending on the configuration and use of the system, CRM data may include:
- Names
- Business contact details
- Email addresses
- Telephone numbers
- Company information
- CRM notes
- Tasks
- Activities
- Meeting information
- Sales opportunities
- Communications
- Documents
- Customer interactions
- Business relationships
- AI-generated summaries or insights
When Quorentra is self-hosted, this information normally remains under the control of the organization operating the Quorentra installation.
The organization operating the installation is responsible for determining the appropriate lawful basis for collecting and processing personal information through its CRM.
4. AI Features
Quorentra may provide AI-powered functionality, including features for:
- CRM assistance
- Summarization
- Information extraction
- Semantic search
- Retrieval-Augmented Generation (RAG)
- Document analysis
- Opportunity intelligence
- Meeting intelligence
- Workflow assistance
- Suggested actions
- Conversational CRM interactions
Depending on the deployment configuration, information may be transmitted to external AI providers when these features are used.
Organizations deploying Quorentra are responsible for configuring AI services appropriately and evaluating the privacy, security, contractual, and regulatory requirements associated with their chosen AI providers.
Users should avoid submitting unnecessary sensitive or confidential information to AI features.
5. How We Use Information
Information collected through the Quorentra website or related services may be used to:
- Operate and maintain the website
- Provide requested information or services
- Respond to inquiries
- Provide technical support
- Improve Quorentra
- Diagnose technical problems
- Protect the website and infrastructure
- Detect fraud or abuse
- Analyze website usage
- Communicate project updates
- Maintain security
- Comply with legal obligations
- Establish, exercise, or defend legal claims
We do not use personal information for purposes that are materially incompatible with those described in this Privacy Policy without an appropriate legal basis.
6. Legal Bases for Processing
Where the General Data Protection Regulation (GDPR), UK GDPR, or similar legislation applies, personal information may be processed on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with a legal obligation
- Our legitimate interests
- Protection of vital interests
- Another lawful basis permitted by applicable law
Where processing relies on consent, you may withdraw that consent where applicable.
7. Cookies
The Quorentra website may use cookies or similar technologies necessary for website functionality, security, preferences, and analytics.
Cookies may include:
Essential cookies required for core website functionality and security.
Preference cookies used to remember website settings or preferences.
Analytics cookies used to understand how visitors interact with the website.
Where required by applicable law, non-essential cookies will only be used after appropriate consent has been obtained.
You can also control cookies through your browser settings.
8. Analytics
We may use privacy-conscious analytics services to understand website usage, such as page views, traffic sources, browser types, and general usage patterns.
Where third-party analytics providers are used, those providers may process certain technical information according to their own privacy policies.
Where legally required, analytics technologies requiring consent will not be activated until consent has been provided.
9. Third-Party Services
Quorentra may integrate with third-party platforms or services, potentially including:
- AI model providers
- Cloud infrastructure providers
- Email providers
- Authentication providers
- Analytics services
- Microsoft 365
- Google Workspace
- Slack
- Microsoft Teams
- Payment providers
- Development and hosting platforms
Information sent to a third-party service is subject to that provider’s applicable privacy and data-processing terms.
Organizations operating Quorentra are responsible for assessing third-party integrations they enable.
10. Data Sharing
We do not sell personal information.
Information may be shared with service providers where reasonably necessary to operate the website or provide services.
We may also disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to valid legal requests
- Protect our rights or property
- Investigate fraud or security incidents
- Protect users or the public
- Enforce applicable agreements
Service providers should only receive the information reasonably necessary to perform their functions.
11. International Data Transfers
Some service providers may process information in countries other than the country where you live.
Where applicable privacy legislation requires safeguards for international transfers, appropriate mechanisms should be used, such as adequacy decisions, Standard Contractual Clauses, or other legally recognized safeguards.
Organizations deploying Quorentra are responsible for evaluating international data-transfer requirements applicable to their own deployment and integrations.
12. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including legitimate operational, security, contractual, and legal requirements.
Retention periods may vary depending on the type of information and applicable legal requirements.
Organizations operating their own Quorentra installations are responsible for establishing appropriate retention and deletion policies for CRM data.
13. Data Security
We take reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure, destruction, or loss.
Quorentra’s architecture may support security mechanisms such as:
- Authentication
- Role-Based Access Control (RBAC)
- Tenant isolation
- Encryption
- Audit logging
- Secure API access
- Database access controls
- Secrets management
- Monitoring and logging
No internet-connected system can guarantee absolute security.
Organizations deploying Quorentra are responsible for securely configuring, operating, updating, monitoring, and maintaining their own installations.
14. Multi-Tenant Data Isolation
Quorentra is designed to support multi-tenant environments in which multiple organizations may use the same application infrastructure.
Implementations may use mechanisms such as tenant identifiers, application-level authorization, database filtering, and PostgreSQL Row-Level Security to help maintain separation between organizations.
The security of a particular deployment ultimately depends on its configuration, infrastructure, operational controls, and implementation.
15. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information
- Restrict certain processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing relies on consent
- Lodge a complaint with a competent data-protection authority
These rights may be subject to legal limitations and exceptions.
If your information is stored in a Quorentra installation operated by another organization, privacy requests should generally be directed to that organization.
16. European Economic Area and GDPR
If you are located in the European Economic Area, GDPR may provide additional rights regarding the processing of your personal information.
Where an organization uses Quorentra to process information about its customers, employees, prospects, or other individuals, that organization will generally determine the purposes and means of processing and may therefore act as the data controller.
Third parties processing information on the organization’s behalf may act as data processors.
The precise roles depend on the circumstances of each deployment.
17. Children’s Privacy
Quorentra is intended for business and professional use and is not directed toward children.
We do not knowingly seek to collect personal information from children through the Quorentra website.
If you believe a child has provided personal information through the website, please contact us so the matter can be investigated and appropriate action taken.
18. Open-Source Software
Quorentra is an open-source software project.
Downloading, modifying, deploying, or self-hosting Quorentra does not mean that Quorentra controls the information processed by independently operated installations.
Operators of self-hosted installations are responsible for their own:
- Privacy notices
- Data-processing activities
- Security configuration
- Cookie compliance
- Data retention
- User rights procedures
- Third-party integrations
- Regulatory compliance
The privacy practices of independent deployments are outside the control of the Quorentra project unless expressly stated otherwise.
19. External Links
The Quorentra website may contain links to third-party websites, repositories, documentation, services, or other resources.
We are not responsible for the privacy practices, security, or content of third-party websites.
You should review the privacy policies of external services before providing personal information to them.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to Quorentra, its website, technology, legal requirements, or privacy practices.
The “Last updated” date at the top of this page will indicate when the policy was most recently revised.
Material changes may be communicated through the website or other appropriate channels.
21. Contact
If you have questions about this Privacy Policy or privacy practices associated with the Quorentra website, please contact us through the contact information provided on the Quorentra website.
For privacy matters involving a separately operated or self-hosted Quorentra CRM installation, please contact the organization responsible for that installation.
Quorentra CRM
Open-source, AI-powered Customer Relationship Management.